Privacy Policy

Privacy Policy

This Privacy Policy describes how Excavons (“we”, “us”, “our”), operated by Excavons LLC, collects, uses and protects your personal information when you visit excavons.com or place an order. Last updated September 2026.

Information we collect

• Order and account information: name, billing and shipping address, email address, phone number and order details.
• Payment information: processed securely by our payment provider (Stripe). We do not store full card numbers on our servers.
• Usage and device information: IP address, browser type, pages viewed and similar analytics data collected through cookies.
• Communications: messages you send us by email, phone or contact form.

How we use your information

• To process, ship and support your orders
• To communicate with you about your order, returns and customer service enquiries
• To operate, secure and improve our website
• To send marketing emails where you have opted in (you can unsubscribe at any time)
• To comply with our legal and tax obligations

Cookies and tracking

We use cookies to keep your cart working, remember preferences, understand site usage and manage consent. Our consent banner (powered by Complianz) lets you accept or decline non-essential cookies. For full detail, see our Cookie Policy, and you can reopen your preferences at any time via the “Cookie settings” link in the footer.

Sharing your information

We share personal data only with service providers who help us run the store – our payment processor (Stripe), our shipping carrier (FedEx Freight), our email and hosting providers – and only as needed to perform those services. We do not sell your personal information. We may disclose information where required by law.

Data retention

We keep order and transaction records for approximately 7 years to meet US tax and accounting requirements (IRS). Marketing data is kept until you unsubscribe or ask us to delete it.

Your rights – California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request access to or deletion of your personal information, to correct inaccurate information, and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information. To exercise any of these rights, email us at info@Excavons.com; we will not discriminate against you for exercising them.

Other US residents

There is no single federal privacy law in the United States. We handle your data in line with Federal Trade Commission (FTC) guidance and applicable state privacy laws. You may contact us at any time to access, update or delete your personal information.

Security

We use industry-standard measures including TLS/SSL encryption and a PCI-compliant payment processor to protect your data. No method of transmission over the internet is 100% secure, but we work to protect your information at all times.

Children

Our store is not directed to children under 13 and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised date.

Contact us

For any privacy question or request, contact us using the details below.