Refund & Return Policy

Refund and Return Policy

Thank you for shopping with Excavons. We want you to be completely happy with your purchase. This policy explains how returns and refunds work. Last updated September 2026.

Our 30-Day Return Policy

You may return any item within 30 days of delivery for a full refund of the product price – no restocking fees. To be eligible, items must be unused, uninstalled, in resalable condition and in their original packaging with all parts and hardware included.

Defective, damaged or incorrect items are always returnable at our expense. This policy does not affect any rights you may have under applicable state law.

Non-returnable items

• Items that have been assembled, installed, modified or used
• Items missing their original packaging, parts or hardware
• Custom or made-to-order products
• Gift cards
• Items marked as Final Sale at the time of purchase

How to start a return

1. Email us at info@Excavons.com or call +19179343482 with your order number and the reason for return.
2. We will confirm eligibility and send you return instructions by email.
3. Repack the item securely in its original packaging with all parts.
4. Ship it back using a trackable freight or courier service.

Return shipping costs

For change-of-mind returns, the customer is responsible for the cost of return shipping. Because these are large freight items, please contact us first so we can advise the most cost-effective return method. For defective, damaged or incorrect items, we cover all return shipping costs.

Refunds

Approved refunds are issued to your original payment method (VISA,MASTER CARD,AMEX,APPLE PAY,GOOGLE PAY) within 5 business days of us receiving and inspecting your return. Your bank or card issuer may take an additional 3 – 5 business days to post the credit to your account.

Exchanges

We are happy to arrange an exchange for a different model or color, subject to availability. Contact us within your 30-day window and we will help you swap your item. If there is a price difference, we will refund or charge it to your original payment method.

Restocking fees

We do not charge restocking fees. Approved change-of-mind returns are refunded in full for the product price.

Warranty

Products are covered against manufacturing defects. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of certain damages, so some limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state. Manufacturer warranty terms, where applicable, are listed on each product page.

Digital products and subscriptions

Excavons sells physical goods only. We do not offer digital products, downloads or subscriptions, so this policy applies to physical products only.

Questions?

Our customer service team is here to help – reach us using the details below.