Shipping Policy

Shipping Policy

This Shipping Policy explains how Excavons ships your order. Because our pergolas, gazebos, pavilions and storage sheds are large and ship on pallets, all orders are delivered by curbside freight. Last updated September 2026.

Shipping cost

Shipping is free on every order within the contiguous United States. There is no minimum order value and no hidden freight surcharge – the price you see is the price you pay.

Where we ship

We ship within the United States only, to the contiguous 48 states. We do not currently ship internationally, to Alaska or Hawaii, or to PO boxes – curbside freight requires a physical street address where a truck can deliver.

Processing and transit times

• Order processing: 1 – 2 business days after your order is placed.
• Transit time: 5 – 9 business days depending on your location.
• Carrier: FedEx Freight (curbside delivery).

Business days are Monday to Friday, excluding US public holidays. You will receive a dispatch email with your tracking number as soon as your order leaves our facility.

What curbside freight delivery means

Curbside freight means the carrier delivers your palletized shipment to your curb or the end of your driveway. The driver lowers the pallet to ground level with a lift gate; moving the items to their final location and assembly are the customer’s responsibility. Larger structures can be heavy, so we recommend having a second person available on delivery day.

The freight carrier will typically contact you to schedule a delivery appointment. Please provide a phone number at checkout and be available to accept delivery, as re-delivery or storage fees charged by the carrier for missed appointments are the customer’s responsibility.

Inspecting your delivery

Please inspect the packaging and contents at the time of delivery. If you notice any damage, note it on the delivery receipt before signing and contact us right away. If you discover concealed damage after delivery, contact us within 5 business days with photos so we can arrange a replacement part or item at no cost to you.

Tracking your order

Once your order ships you can track it on our Track Your Order page using your order number and email, or with the FedEx Freight tracking number from your dispatch email. You can also view order status in My Account.

Returns

For information on returning an item, please see our Refund and Return Policy. You have 30 days from delivery to return unused, uninstalled items.

Questions about shipping?

Contact our customer service team using the details below and we will be glad to help.